Infocare Solutions

• When you have finished reading the help notes, please close this window.

Two Factor Authentication enables an extra layer of security for accessing Infocare.

Users can enable this function for themselves or it can be set up at Centre Level to apply to all Users. 

Enable 2FA for individual accounts:

Login to Infocare.

• Click on the account button
• Select Account
• Enable Two-factor Authentication: Yes
• Follow the onscreen steps to activate 2FA.
  • Use anyTime-based One-Time Passwords Authenticator app will work. eg:
    • Google Authenticator for Android 
    • Google Authenticator for iOS 
  • Scan the QR code.
  • Enter the 6-digit authentication code to verify.
  • Click Update
• The next time you login to Infocare you will be prompted to verify again.

Disable 2FA for individual accounts

Login to Infocare.

• Click on the account button
• Select Account
• Enable Two-factor Authentication: No
• Click Update

Enable 2FA via User options

Login with a account that has access to modify Users.

• Centre > Users > [Select a User]
• Two-factor authentication (TFA):Select one of the 3 options.
  • Yes - will enable 2FA for this user.
  • Centre - (Default) will enable 2FA if the Centre Options is set to Yes
  • No - will not enable 2FA for this user. This will ignore the Centre Option.
• Click Update

Enable 2FA within Centre Options

Centre > Centre Options > Security

• Enable two-factor authentication
  • Yes - This will enable 2FA for all users with the User option set to 'Centre' (See Enable 2FA via User options).
  • No (Default) - Will not enable 2FA for users.

For further information or assistance call

0508 INFOCARE (0508 463622) or email help@infocaresolutions.co.nz

© 2018 Infocare Systems Limited