Infocare Solutions

Two Factor Authentication enables an extra layer of security.

Every user has access to enable this for themselves.

A combination of User Access and Centre Options can force 2FA onto users at a centre level.

Enable 2FA for individual accounts:

Login to Infocare.

• Click on the account button
• Select Account
• Enable Two-factor Authentication: Yes
• Follow the onscreen steps to activate 2FA.
  • Use anyTime-based One-Time Passwords Authenticator app will work. eg:
    • Google Authenticator for Android 
    • Google Authenticator for iOS 
  • Scan the QR code.
  • Enter the 6-digit authentication code to verify.
  • Click Update
• The next time you login to Infocare you will be prompted to verify again.

Disable 2FA for individual accounts:

Login to Infocare.

• Click on the account button
• Select Account
• Enable Two-factor Authentication: No
• Click Update

Enable 2FA via User options.

Login with a account that has access to modify Users.

• Centre > Users > [Select a User]
• Two-factor authentication (TFA):Select one of the 3 options.
  • Yes - will enable 2FA for this user.
  • Centre - (Default) will enable 2FA if the Centre Options is set to Yes
  • No - will not enable 2FA for this user. This will ignore the Centre Option.
• Click Update

Enable 2FA within Centre Options

Centre > Centre Options > Security

• Enable two-factor authentication
  • Yes - This will enable 2FA for all users with the User option set to 'Centre' (See Enable 2FA via User options).
  • No (Default) - Will not enable 2FA for users.